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Privacy Policy

DPP Law Customer Privacy Notice

Registered Name: DPP Law Solicitors LLP

Last Updated: October 2025

DPP Law is the “controller” of your personal data. This notice explains how we collect, use, and protect your information across our services.

1. Contact Our Data Protection Team

For any questions regarding your data or to exercise your rights, please contact our Data Protection Lead (DPL):

  • DPL: Sue Christopher, CEO

  • Address: Pinnacle House, Stanley Road, Bootle, L20 7JF

  • Email: info@dpp-law.com

  • Telephone: 0151 922 5525

2. What Information We Collect

We collect information when you instruct us to act on your behalf, make an enquiry via our website “Contact Us” form, or speak with us by telephone. This includes:

  • Personal Details: Name, address, DOB, National Insurance number, gender, and marital status.

  • Sensitive Information: Health/disabilities, religious beliefs, ethnicity, and criminal offences (processed where necessary for legal claims or with explicit consent).

  • Children’s Data: For clients under 16, we collect details of an “appropriate adult.” For those aged 13 and under, we require parental or guardian consent.

  • Technical Data: IP address, location, and website journey information.

3. How We Use Your Information

  • Legal Services: We use your data to provide the legal services outlined in your Client Care Letter or Letter of Engagement.

  • Crime Prevention: We process ID documents (passports/utility bills) for mandatory “Know Your Customer” (KYC) and anti-fraud checks.

  • Website Experience: We use cookies to personalise repeat visits and improve our site. You can manage cookies via your browser or visit www.aboutcookies.org for guidance.

  • Marketing: We only send marketing info if you have opted in. We never pass your data to third parties for their marketing purposes. You can opt out at any time.

4. Sharing Your Data

To ensure the best conduct of your case, we may share information with:

  • Professional Partners: Barristers, accountants, medical specialists, and experts (all subject to GDPR).

  • Authorities: The Legal Aid Agency, HM Courts and Tribunal Service, and emergency services.

  • Processors: Third-party contractors who maintain our IT systems, Brightpay (payroll), and Microsoft 365 (cloud storage).

  • International Transfers: We use Mailerlite and Microsoft 365 in the USA under approved UK “Adequacy Regulations.”

5. How Long We Keep Your Data

  • Client Case Files: We are required to retain records for a minimum of 6 years after a case closes (and up to 15 years for litigation defence).

  • Financial Records: Maintained for 7 years for tax and anti-money laundering compliance.

  • Enquiries: If you do not become a client, you may request the deletion of your enquiry data at any time.

6. Your Legal Rights

You have the right to request a copy of the information we hold about you, and to ask us to correct or remove any information you think is inaccurate. You also have the right to:

  • Object to processing (including marketing).

  • Request erasure or restriction of your data.

  • Data Portability (transferring your data to another provider).

We must respond to your request within one month. If you remain unhappy, you can complain to the Information Commissioner’s Office (ICO) at 0303 123 1113 or via www.ico.org.uk.

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