Definition of a complaint against the Police

Those of us who have dealt with the Police, for whatever reason, know they are part of a massive operation. That operation involves keeping the public safe, while maintaining law and order.

However, on occasion, the Police can overstep their boundaries and this can potentially lead to a confrontation. When this happens, what should you do and  who should you turn to?

Who can make a complaint against the Police?

According to the Metropolitan Police, a complaint against the Police can be lodged by a member of the public who have experienced:

  • Inappropriate behaviour from a Police officer – a member of the police force or a contractor acting in a rude, overly-aggressive or inappropriate manner.
  • Being put in danger by a police officer – a member of the police force or a contractor taking an unnecessary risk and putting you or other members of the public in danger.
  • Loss or damage due to a member of the police force or a contractor.
  • Feelings of distress due to the actions of a member of the police force or a contractor.
  • Being affected negatively by the actions of a member of the police force or a contractor, even if it did not take place directly in relation to you.

What if I’m complaining on behalf of someone else?

If you’re complaining on behalf of someone else, you’ll need to send a letter, along with your complaint, signed by that person giving their permission to act on their behalf.

This does not apply to parents or guardians of children under the age of 16.

How can I make the complaint?

There are a number of ways you can make an official complaint against the police. These include:

  • Completing an online application form.
  • Writing to the police station.
  • Making your complaint over the phone using the 101 number.
  • Going to the police station and complaining in person.
  • Using the IPCC’s online form.

What other options are there?

For more information on what to do next, contact any local Citizen’s Advice Bureau, Youth Offending Team, Racial Equality Council, Probation Service or Neighbourhood Warden.
If you are deaf or hard of hearing and you would like to make a complaint by phone, you can use Minicom or Texrelay 18001.

Posted on: Tue, 30 August 2016
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