Making a Complaint Against the PolicePolice officers have to follow a specific Code of Conduct with a set of rules. If you feel an officer has broken these rules, you have every right to make a complaint. There are two different routes when it comes to making a complaint against the police. They are: - ‘Informal resolution’ (less serious, no disciplinary action) - ‘Full investigation’ (more serious, an investigation is carried out by the Professional Standards Department and could result in disciplinary action) and are both dependent on the seriousness of the complaint. A complaint and claim are two separate things. Complaints can only result in a disciplinary action, whereas a claim seeks monetary compensation. Our solicitors will advise you on the best action to take as lodging a complaint could delay any civil claim you might wish to pursue. Complete the form and we will get back to you or call us for free from a landline or mobile on 0800 027 78 70.