The positive impact of testimonials on solicitors

This entry was posted on Wednesday, January 27th, 2010 at 2:06 pm

By Stephen Higham, personal injury solicitor

I’ve just uploaded a number of testimonials to the website. You can read them here.

We get lots of these a week so it’s quite a job, but it’s an enjoyable one.

We love to hear what our clients think of us. We read every comment and, where recommendations are made, try to act on them.

One of the best things is the motivating effect it has on the solicitors, legal clerks and other staff who work here.

I have just shown the accident claims department staff their testimonials for the week. They glowed when they read such positive comments, and reading them makes an already keen staff doubly motivated to do the best job they can for their clients.

Our clients are the lifeblood of our business. Without them we would cease to exist. To all of those who have taken the time to respond to our request for comments, thank you!